and each in their own expertise, they work hard each day to contribute towards that goal: being the best at what we do.
Having been owner of Oil Intel since its inception in 2004, Reuben had a clear vision for the business from day one. “Where other suppliers focussed on reducing stock and service, we have been driving product diversity and the highest level of service since day one.” This has not gone unnoticed.
“As the director of Oil Intel, I consider our company culture to being at the heart of what we do. Nationwide, we are a tight team of customer focussed, good people with great skills and attitude. It is what our customers come for, and it’s what they stay for.”
“Making sure people are happy and work in a safe, positive work environment: that’s my passion. It turns out Oil Intel is a composition of truly dedicated, open and hardworking people. Making my job a true pleasure.”
“Having been a director at Oil Intel for ten years, I look after strategic planning and operations management of the company. Making sure these run smoothly while continuously innovating is my core focus. My 25 years of experience in primary industries certainly help me in making sound, well-grounded decisions that will pass the test of time.”
“As strategic advisor to the Managing Director, it is my role to ensure that the company’s resources are aligned and optimised. Oil Intel is made up of a very passionate team, who collectively offer a unique level of service to their lubricant clients – one you just won’t find elsewhere in New Zealand. My role allows me to touch upon all those facets of the business and its operations – and help deliver the best outcome for staff, owners and customers alike.”
“I make sure that who we are as a business, is reflected throughout our every communication. The extensive oil and lubricant range of our partner Total is only half of our offering. The added value we offer customers really is that unique mix of customer service and expertise across the business. The challenges our customers face, are our challenges. And we know best how to face them together by keeping their operations running smoothly.”
“Having been involved with Oil Intel since its inception, I know our range and applications throughout. I have built solid relationships with our customer base and they know where to find me for any technical query. Those who have relied on our technical support before, know it: a phone call with us can safe your project or operational continuity. Recommending the right oil or lubricant has essentially become a science. One we master at our technical department.”
“My priorities are always focussed on the customer: knowing his business model, needs and challenges inside and out. This knowledge is crucial in providing the kind of service we offer. I was promoted to the role of national sales manager 7 years ago because of a simple philosophy: you don’t just service your customers. You look after them.”
“Within account management and sales, I did the long yards from the ground up, across a range of industries and spread over three different countries. This has resulted in a global perspective that largely defines the manager I am today. In day-to-day dealings with customers, I notice how this allows me to quickly see solutions less obvious – but possibly far more suitable. It has also taught me that keeping a finger on the pulse across all divisions of the business, as well as with your customers, best enables you to make the right decisions. We guarantee delivery, and I work hard to make sure we meet that promise every single time.”
“Building lasting relationships with clients through trust, honesty, and doing what you promised – that is how I define my professional attitude. This makes for a seamless fit with Oil Intel, where the right attitude and a very clear customer focus is at the heart of everything we do. My team all have the same mindset. Service is paramount, we go above and beyond in managing the needs of our customers – it is what sets us apart by miles.”
“True involvement in your customer’s operations and tackling the challenges together, that is what I feel is the key to excellent customer service. On top of that comes the social layer, where two people get to know each other and have a good time while adding value to each other’s businesses. Mutually loyal relationships like that lead to business continuity for the customer and a maximum return on his machinery. You just can’t beat that.”